Privacy Policy

Effective date: December 8, 2025

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website and submit your details.

Who we are
This website is operated by Cervo Limone D.O.O. (“we”, “us”, “our”).
If you have any questions about this Privacy Policy, contact us at: info@neutuin.com

What information we collect
When you fill in a form on our website, we collect:

• Name
• Email address
• Phone number

We do not intentionally collect sensitive personal information.

How we use your information
We use your information to:

• Respond to your inquiries and requests
• Contact you about hydroponic columns/products you asked about
• Send updates, offers or product information only if you requested/consented to receive them
• Provide customer support
• Improve our services and communication

Legal basis (GDPR)
If you are in the EEA/UK (or similar jurisdictions), we process your personal data under one or more of these legal bases:

• Consent (e.g., when you submit a form and agree to be contacted or opt into marketing)
• Legitimate interests (e.g., replying to your request and managing our customer communications)
• Contract steps (e.g., when you request information before a purchase)

How we share your information
We do not sell your personal information.
We may share your information only with:

• Service providers who help us run the website and communications (e.g., hosting, CRM, email tools), under confidentiality and data-protection obligations
• Authorities if required by law

Data retention
We keep your information only as long as needed for the purposes described above, or as required by law.
You can ask us to delete your data at any time (see Section 9).

Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse or disclosure. However, no internet transmission is 100% secure.

International transfers
If we store or process data outside your country, we take steps to ensure appropriate safeguards are in place (for example, contractual protections).

Your rights
Depending on your location, you may have the right to:

• Access the personal data we have about you
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Object to processing or request restriction
• Request data portability
• Withdraw consent at any time (where consent is the basis)

To exercise your rights, contact: info@neutuin.com

Marketing preferences
If you receive marketing messages from us, you can opt out anytime by:

• Clicking Unsubscribe in an email (if available) or
• Contacting us at info@neutuin.com

We will still be able to contact you for non-marketing reasons (e.g., responding to your request).

Cookies and analytics
We may use cookies and similar technologies to ensure the site works properly and to understand how visitors use it through analytics/ads like Google Analytics/ Meta Pixel.
You can control cookies through your browser settings.

Children’s privacy
Our website is not intended for children under 16 and we do not knowingly collect personal data from children.

Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.